|
Customer Support Management
We have a fleet of customer support engineers to provide uninterrupted services to our customers. Preventive maintenance check up is done once in a year. These check ups would be executed through additional back office manpower resources as when scheduled. Any hardware problems, which are under warranty, would be resolved as per the standard warranty norms of the principal vendor
• Structured Cabling Design / Implementation (UTP/OFC Cabling Solution)
Coupled with a detailed Assessment and Planning engagement, our engineers and consultants plan and design a structured cabling system that will allow your business to cost effectively plan, install, and manage the complex cable and fiber(OFC) infrastructure required by today's networks. Our senior consultants understands the high cost of physical cabling and implementation, and the challenges of effectively maintaining that physical network for an increasingly mobile work force. Employee moves, adds, and changes can also be managed through this solution
Our Solutions:
• LAN/WAN Design & Implementation (wired & wireless)
• Network Auditing & Assessment
• LAN/WAN Quality of Service solutions (OFC Single & Multi mode/UTP cabling)
• Load balancing and Fault Tolerance solutions
• Internet Connectivity
• Security Audit
• Internet Security/Firewall/VPN Design & Implementation
• Network Management, Analysis & Planning
• Data & Voice Integration
Network security & Management  
Complete Network Security for the premises and providing all type of security from End-point security to Network, Mail and Web level security from Virus, Spyware, Malware beside data theft prevention and detection.
• Our Customer Support Policy is as below
• Hours round the clock service provide to our clients under AMC with us.
• Outstation customers to be responded within 12 hours depending upon distance & availability of transport.
• 99 % uptime assured for PCs, Networking & UPS clients under AMC.
• Extensive support network for North, Central & East India.
• Inventory of critical spares maintained at all times at Delhi & Regional offices.
• Dedicated Engineers with specialized training for different Product Lines.
• On-line service & complaint-registering service on Internet to be incorporated soon.
Support Infrastructure
Subha Tech' Service Support infrastructure is one of the widest in the Delhi NCR and other States. Our Products are backed by an extensive direct support infrastructure spread across 3 offices in Delhi and 2 branch offices at Patna, Kolkata, which offer 24 x7 supports offering for critical sites.
Development and Facility Management (FM) Capability
We have tailor-made our proven delivery process for OL Dte, FP Dte and SI Dte Delhi as below:
|
